Consumer Code Protection: HIES

The Home Insulation & Energy Systems Contractors Scheme (HIES) is a consumer protection organisation covering the installation of renewable energy products. HIES ensures that consumers are dealt with professionally, courteously and sympathetically. Any products installed by HIES members must be fit for purpose, installed professionally and come with comprehensive guarantees (supplied and policed by HIES) which are covered by specialist insurance providing consumers with a high level of protection.

Once you have signed a contract with a HIES member, the installer should register your details with HIES to allow the issue of:

  • Customer Registration Certificate
  • Documents protecting your deposit
  • Documents protecting your guarantee
  • Customer Survey and pre-paid envelope (to continually monitor a member’s performance)

Benefits to using a HIES member:

  1. HIES Code of Practice is approved by Chartered Trading Standards Institute
  2. HIES Scheme is fully endorsed by Nick Ross (former BBC Watchdog & Crimewatch Presenter)
  3. Fully Vetted and Accredited Installers
  4. Free Consumer Advice Line: 0800 505 3412
  5. Free Deposit & Stage Payment Protection (up to 25% of the contract value)
  6. Free Insurance Backed Guarantee (for every customer)
  7. Free Mediation (to help fully resolve any disputes should they arise)
  8. Free Independent Inspections (to assist with installation/product defects at HIES discretion)
  9. Free access to an independent Ombudsman (to conclude disputes without incurring legal fees or costs)

Click here to download the HIES Scheme’s Code of Practice.